Oct 6, 2025
The Challenge: Valuable Knowledge, Hidden in Documents
One of our enterprise customers had an enormous wealth of internal knowledge —
decades of documents, customer surveys, support notes, and due diligence reports.
But that knowledge was trapped.
Every time a customer asked a question or a team member needed to verify information, someone had to search through long PDFs, internal databases, or archived surveys.
It slowed everything down.
Customer response times were inconsistent, and even experienced teams struggled to find reliable answers fast enough.
The company knew it wasn’t a people problem — it was a knowledge bottleneck.
They needed a way for their teams to access precise, verified information instantly — without manual searching or endless context-switching.
The Approach: Building a Knowledge-Aware AI Agent
At 913.ai, we designed a custom AI agent tailored specifically for their internal processes.
This wasn’t a generic Q&A bot.
It was a knowledge-aware AI system that understood the company’s data structure, read complex documents, and responded in their domain-specific language.
💡 The agent was trained to:
Read and understand hundreds of thousands of internal documents
Analyze customer surveys, historical queries, and reports
Identify context and provide relevant, citation-backed answers
Maintain compliance and accuracy guardrails for every response
The result was an agent that could answer internal or customer queries with 99.9% accuracy — using the company’s own verified knowledge.
The Outcome: Instant Answers, Trusted AI
Within weeks of deployment, the results were remarkable.
✅ The AI agent processed and indexed over 100,000 documents in a single month.
✅ Queries that previously took hours now returned answers in seconds.
✅ Teams no longer had to cross-check multiple systems — everything was unified through the agent.
✅ Accuracy rates reached 99.9%, verified by internal audits and human reviewers.
Customers noticed the difference.
Responses became faster, more consistent, and data-backed — leading to a visible jump in satisfaction scores.
Internally, teams reported feeling more confident — they could rely on the AI to surface the right information every time.
Scaling Success: From One Agent to Many
The impact didn’t stop with one workflow.
Once the company saw what was possible, they expanded.
We built a second project management AI agent for them — designed to organize deliverables, summarize project documents, and track progress automatically.
Soon, multiple teams were using specialized agents:
Legal teams, project managers, customer success — all tapping into AI to automate knowledge-heavy processes.
This is something we’ve seen often:
Once enterprises experience the precision and reliability of one specific AI agent, adoption spreads naturally.
The trust builds from real results — not from hype.
The Takeaway: Precision Creates Momentum
What made this success story stand out wasn’t just the technology — it was specificity.
By designing an AI agent that understood this company’s exact data structure, language, and workflows, we didn’t just automate answers — we unlocked institutional knowledge.
When people see AI work for them, trust follows.
And with trust comes expansion — from one agent to many, transforming how the entire organization works.
That’s the power of custom AI agents — designed for your business, built for real impact.
Increase productivity & efficiency
Human-quality work
Scale & adapt quickly
Meet growing workloads and changing priorities instantly—without the cost or delays of hiring.